Please help! Billy has a dispute with Bump and Tumble Bedspring Company over a bed Billy recently purchased fr?

Billy has a dispute with Bump and Tumble Bedspring Company over a bed Billy recently purchased from Bump and Tumble for use in his hotel. Billy needs to decide whether to pursue litigation or employ an alternative dispute resolution mechanism. What advantages are associated most often with using alternative dispute resolution mechanisms? Which choice would be most appropriate in this case?